Your money doesn’t move until you accept the lot.
Every lot order on Closo Wholesale is paid by card into escrow. The supplier is not paid out while your order is on its way — and after delivery you have 5 business days to check every line against the manifest before the funds release.
Escrow on every order
5 business days to check the manifest
Escrow holds the money — not promises.
You pay by card at checkout, and the funds sit in escrow while the lot travels. The supplier is not paid out while your order is on its way.
Release happens on your acceptance — or when the 5-business-day window closes with no claim open. An order with an open dispute never releases: the sweep refuses it until the dispute is closed.
A manifest on every lot.
Every liquidation lot is listed with its manifest — brand, item, size, condition, quantity and unit MSRP, line by line. That document is what you bought against, and it is what you check the delivery against.
The manifest is also what a claim is measured on: a dispute names the exact lines that arrived short or not as described.
Disputes are per line — with the money already held.
If the lot arrives short or a line is not as manifested, open a dispute inside the 5-business-day window. Claims are filed per manifest line, with photo evidence.
File the lines
Name the exact manifest lines that are missing or misgraded, attach photos, and state the quantity per line — all inside the acceptance window.
The supplier has 72 hours
Accept, counter, or reject — on a visible deadline. If the supplier doesn’t answer in 72 hours, the full claim is refunded automatically.
Ruling within 5 days
No agreement? The platform rules within 5 days against published criteria. The remedy is a per-line partial refund, paid from the held funds — and you keep the goods. There is no return shipping.
What buyer protection does not cover.
Protection is real because its edges are stated. Disputes cover shortage and condition-vs-manifest claims — nothing else.
Not a returns program
- There is no return flow. The remedy is monetary — a per-line partial refund — and the goods stay with you.
- Changing your mind about a lot is not a claim. Liquidation lots are final-sale purchases.
Not a performance promise
- Resale estimates are estimates from recent sold comps — not a promise of what your items will sell for.
- Claims filed after the 5-business-day window closes — by then escrow has released to the supplier.
Questions buyers actually ask.
When does the supplier get paid?
When you accept the delivery, or when the 5-business-day acceptance window closes with no dispute open. Never before.
Do I have to ship anything back?
No. There is no return flow — a successful claim is settled as a per-line partial refund from the held funds, and you keep the goods.
What can I claim?
Shortage (lines or quantities that didn’t arrive) and condition versus the manifest (lines that arrived misgraded), filed per line with photo evidence inside the acceptance window.
What if the supplier ignores my claim?
The response window is 72 hours and it is enforced: if it expires with no answer, your full claim is refunded automatically.
What if we can’t agree?
You can escalate. The platform rules within 5 days against published criteria, and a ruling in your favor pays from the held funds.