ShippingFreight arranged with the seller · pickup welcome
How shipping works on this lot
Freight arranged with the seller · pickup welcome
Pallet lots move by LTL freight. After your purchase the seller coordinates the shipment with you — dock or liftgate, delivery window, and the freight quote for your ZIP.
Picking the lot up yourself is welcome too; transit in your own carrier's custody is outside the claims scope, and the order says so.
Returns & claimsLots not as manifested are always covered · line-level claims, partial refunds
What returns & claims mean here
Lots not as manifested are always covered · line-level claims, partial refunds
Wholesale lots are not change-of-mind purchases — but what you receive must match the manifest. Shortages and condition not as manifested are covered, line by line.
File a claim from your order within 5 business days of the carrier's delivery scan, with photos. The base remedy is a partial refund for the affected lines — you keep the goods, and the refund is paid from escrowed funds.
A seller's own «all sales final» terms never limit this cover on Closo.
PaymentsCard or bank — processed by Stripe. Closo never sees your card number.
How your payment is handled
Card or bank — processed by Stripe. Closo never sees your card number.
Your payment is processed by Stripe, the payment platform behind millions of online businesses. Card details travel encrypted, straight to Stripe.
Neither Closo nor the seller ever sees your card number. Verified business buyers can also pay by ACH bank debit; truckload-scale orders settle by bank transfer.
Closo Buyer ProtectionFunds held in escrow · 5-business-day window from delivery
How Buyer Protection works
Funds held in escrow · 5-business-day window from delivery
Your money does not go to the seller at purchase — Closo holds it in escrow, and it is released only 5 business days after the carrier records delivery.
If something is wrong, your claim is decided while the funds are still held: refunds are paid from escrow, never chased after the fact.
This cover is automatic on every wholesale checkout — nothing to opt into, nothing extra to pay.